A security-focused reception service in Basel combines two tasks that are often considered separately: professional service for visitors, clients and suppliers — and control over who enters the building. Whoever sits at reception is the first to notice when something is not right.
Wingsecurity provides reception and concierge staff for companies, public administrations and institutions in Basel and the region. Our staff are trained on your building, your procedures and your contact persons, and present themselves in the agreed style.
Tasks at reception and at the concierge desk
The scope of services is defined individually. We often take on:
- Welcoming and registering visitors, escorting them or directing them to the right place
- Issuing and collecting visitor badges, keeping the visitor log
- Controlling access via turnstiles, doors or an electronic access control system
- Accepting post, parcels and deliveries according to set rules
- Answering the telephone and handling simple administrative tasks
- Acting as the first point of contact in the event of incidents, alarms and evacuations
Striking a balance between service and security
A good reception service does not feel like a checkpoint. Guests should feel welcome, and employees should be able to get to their workplace without detours. At the same time, it must be clear that nobody can enter the building unnoticed. Our staff look out for behaviour that seems out of place without treating guests with general suspicion.
In Basel, with its many international companies and visitors, multilingualism is often essential. We take into account which languages are needed at reception — such as German, English or French — when planning staff.
Combining reception with access control technology
Modern reception areas work with badge readers, video intercoms and visitor management software. On request, Wingsecurity also installs the appropriate access control with 2N devices — so personnel and technology work together seamlessly, for example when visitor badges are given time-limited access rights.
Outside reception hours, mobile patrols can take care of locking up and checking the building.
What we need to prepare
To ensure reception works from day one, we clarify the following in advance:
- Hours of presence, break cover and replacement during absences
- Visitor process: registration, badge, escort, sign-out
- Required languages and appearance (uniform or business attire)
- Existing technology such as the access control system, telephone system and visitor software
- Emergency and evacuation procedures for your building